Traub Hospitality has truly enjoyed the partnership with Sonexus Health since 2013. Some of our accomplishments include the following: Training hundreds of employees on a heightened level of client and patient experience, Developing strategies and processes to operationalize hospitality within all departments, Building a "Reward and Recognition" program for the employees, Successful team building sessions, and much more.
Below is a testimonial from the former President of Sonexus Health:
At Sonexus Health, we help people manage their healthcare needs at some of the most difficult points in their lives so the need to be compassionate yet professional is imperative to our success. Traub Hospitality Training has helped us take our customer service to the next level in terms of commitment, overall philosophy and daily practice.
Consistently, our manufacturing clients tell us how impressed they are with our white glove service and our ability to help them anticipate needs based on our knowledge of their business and market activity. What’s more, we hear from their patients consistently how our passion for service has helped them through enormously difficult times in their healthcare with the utmost sensitivity for their needs and with the dedication to help them get on treatment plans quickly and cost-effectively.
Daily, our employees talk about the pride they take, not only in the work that they do but right down to the quality of the building they work in. It all works together to drive our passion to continue to do the right thing for our manufacturing customers and for the patients we help them serve.